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ABOUT LINEPATH
We turn first impressions into lasting loyalty.
Linepath’s people, technology, and service come together to deliver one-of-a-kind customer experiences.
Linepath’s people, technology, and service come together to deliver one-of-a-kind customer experiences.
Since 2003, Linepath has been all about making personal connections that help small businesses grow. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. We are committed to the success of our customers, providing exceptional experiences—and a friendly, human touch—for the people they serve.
Linepath serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.
Even more important than what we do is who we do it for. We believe small businesses are the backbones of our communities and deserve every chance to succeed. By providing small businesses with the services, products, and analytics they need to manage customer interactions, we save them time, reduce stress, and enable them to focus on what they do best.
“Frankly, I love Linepath. As much as they extend the compassion and optimism I try to provide my clients, I’ve also learned even more about the value of good customer service from them. Linepath gives off the aloha spirit that we are so proud of in this state, even if they’re not here.”
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We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. Our team treats every interaction with care, thoughtfulness, and sensitivity in order to create unforgettable experiences for your customers.
Our virtual receptionists go through 120 hours of training in empathetic service, conflict resolution, and active listening before ever interacting with your customers. No matter the topic or type of conversation, our team is able to turn even the most routine interactions into loyalty-winning moments for your business.
We know that the success of your people starts with that of our own. That’s why Ruby is committed to fostering an equitable and inclusive workplace culture that honors the diverse perspectives of our team members while also offering opportunities for personal and professional development.
Our virtual receptionists are more than just communication experts—they’re also experts at helping your business identify and respond to new opportunities. We’ve been doing this since 2003, so you can count on us to provide recommendations and collect insights you can use to achieve more.
That’s less than one ring cycle—which means you won’t lose callers to frustration or your competition.
Our technology ensures we don’t waste anyone’s time on robocalls, keeping virtual receptionists focused on the conversations that matter.
Whether you need to work, sleep, or catch up on your to-do list, we’ll give you more time to do what matters.
Our proprietary conversation-enabling technology and access to important details about your business ensure that our virtual receptionists sound like a seamless extension of your team. No background noise or unnecessary confusion—we represent your business just like you would.
We know both your and your customers’ time is valuable. That’s why our suite of tools and features works together to streamline the call process and keep each conversation only as long (or short) as it needs to be.
Our in-house operating system was designed to keep information from slipping through the cracks. Our team can collect and categorize customer details according to your instructions and have it sent to you moments after a call or chat ends.
Run your business from anywhere with our powerful mobile app. Stay connected, update your availability, and more, in-office or on-the-go.
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We deliver exceptional experiences that build customer loyalty and empower businesses to freely pursue their purpose, cultivating diverse and thriving local economies.
We deliver exceptional experiences that build customer loyalty and empower businesses to freely pursue their purpose, cultivating diverse and thriving local economies.
Every day at Ruby begins and ends with how we can serve our customers, which in turn benefits our communities and local economies.
We embrace kindness and empathy by approaching everything we do with compassion, respect, and an open mind. Rooted in transparency and vulnerability, the authentic relationships we build have a ripple effect that reaches far beyond Linepath.
We believe that stepping outside of our comfort zone and being unafraid to take chances can lead to great things. Bold yet thoughtful, we’re invigorated by possibility, undaunted by failure, and see every challenge as an opportunity to learn, adapt and innovate.
We don’t just appreciate our differences, we celebrate them joyfully and honor them with curiosity and respect. When every individual can express themselves fully with honesty and courage, we foster a genuine sense of belonging where everyone feels seen, heard, and valued, enriching us all.
We recognize that every action we take, no matter how big or small, has the potential to build trust, create positive outcomes, and make a difference. We value integrity and accountability in everything we do, celebrating our wins, acknowledging our missteps, and embracing our opportunities.
We are inspired and driven to reach new milestones on our individual and collective journeys of growth and transformation. By always learning, humbly accepting feedback, and supporting each other, we grow and evolve together.
Creating meaningful connections and fostering real relationships is at the heart of our culture and the reason small businesses choose Linepath. We recognize that it takes all of us contributing in small and big ways to build thriving, equitable communities within Ruby and beyond, and we are committed to doing this work.
It all started with making connections.In 2003, Ruby started as a small business dedicated to helping other small businesses.
We were built on the belief that creating meaningful human connections in our technology-focused world would build trust, foster customer loyalty, and help our customers grow and thrive.
Fast-forward to 2023, and those values continue to shape every aspect of how we operate—both as individuals and as a company.
Our small business beginnings help us understand the needs of the people we serve.What was once a small, four-person business answering phones in a tiny studio has flourished into what we are today.
Linepath employees care not only about the success of our customers, but are inspired by the businesses we serve and share in the joy of their accomplishments.
Linepath is the modern version of a hand-written thank you note.
In fact, we still hand-write notes.
We could do it all digitally and save a bunch of money on postage, but we don’t. The notes we send don’t even have a price tag. They’re just something we do. And they’re a metaphor for everything we do.
Linepath makes meaningful connections in unexpected ways. We help our customers build great relationships. It’s because we know that first impressions build lasting loyalty, and that builds successful businesses.
Linepath is about doing something because it’s the right thing to do, not the thing we have to do. We’re about doing something because it’ll make someone’s day that much better.
We do these little things because, even though they seem insignificant in their own right, they add up. They add up, they multiply, they expand exponentially. We do these things to brighten someone’s day. We do these things to remind our customers that we have their back. We do them all with heart.
The big thing that Linepath does is a hundred little things that make meaningful connections for our customers and that make moments matter.
Linepath's work community is a blend of cultures, genders, ethnicities, and self-identities that we proudly celebrate. We’re committed to creating a welcoming, accepting, and engaging environment for every person.
Linepath Corps is committed to diverse and ongoing volunteer opportunities, donation drives, and financial support. Linepaths can give their time and effort during monthly and quarterly events, as well as during our annual signature events. When Linepaths get together to help the community, great things happen!
Linepath's work community is a blend of cultures, genders, ethnicities, and self-identities that we proudly celebrate. We’re committed to creating a welcoming, accepting, and engaging environment for every person.
Hear why 14,000+ small businesses trust Ruby to answer their calls and chats.
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